Terms and Condition

Home / terms and condition

Our company follows some strict terms and policies in business and we are defining them below:

So Clean Cleaning Services LLC is registered legal entity in UAE.

Our Policies and Guarantees list is as follows:

  • • So Clean Cleaning Services LLC is a quality professional cleaning service that is fully insured and bonded.
  • • We provide all equipment and supplies. Our employees wear uniforms to identify themselves.
  • • We normally work in crews consisting of two or three professionally trained cleaning technicians. Every crew includes a team leader that supervises every task and ensures quality workmanship at each job.
  • • We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives.
  • • We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives.
  • • We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your premises. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered. We will correct any mistakes. Requests received by our office after that will be incorporated into your next cleaning.
  • • Schedule Changes or Cancellations: In the event that a scheduled cleaning service must be changed or cancelled, the client must notify So Clean Cleaning Services LLC two (2) days in advance. If the scheduled cleaning is not re-scheduled (and skipped) SO CLEAN CLEANING SERVICES LLC may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, SOCLEAN CLEANING SERVICES LLC requests the client to notify us two weeks in advance.
  • • Temporary Suspension of Services: If you will be away from your premises for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your premises.
  • • Please be sure your premise is accessible to our cleaning crews. If you are not at home/facility when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your premises or if our crew is turned away when they arrive (for any reason), you will be charged fifty percent (50%) of the bill due for the service that would have been performed.
  • • For safety reasons our cleaning technicians are prohibited from using ladders and are instructed to wear shoes in your premises. Thank you for understanding.
  • • Upon our first visit to your premises, please indicate to our estimator the areas of your premises that need our cleaning service. We will then evaluate the amount of work needed to complete the job and charge you accordingly. You will receive our routine plan and our service agreement with all our requirements Should there be additional areas needing service at a later date, please notify SO CLEAN CLEANING SERVICES LLC at least four (4) days in advance and we will adjust the schedule and billing rate to incorporate these changes. Last minute changes to the schedule may not be accommodated.
  • • Payment: We require full payment upon completion of our cleaning service. Outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services. Returned cheques are charged AED 200.00 for reprocessing.
  • • Prior to the cleaning technician's arrival, please remove all items that may delay our cleaning service. This will maximize efficiency and minimize the time we spend to clean your premises. If you prefer that our cleaning technicians remove these items, we will add the additional billing time and charge you accordingly.
  • • If you have any irreplaceable, collectable or expensive object, we ask that these items be secured or put away in order to avoid painful accidents.
  • • SO CLEAN CLEANING SERVICES LLC is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home/facility that requires this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the house as a result of our cleaning service, the client must notify SO CLEAN CLEANING SERVICES LLC within two (2) days after service or the client will be denied compensation.
  • • For safety reasons, we ask that your children be supervised while our staff and equipment are present in your premises.
  • • Please secure all pets that are dangerous to our employees inside and outside of your premises. SO CLEAN CLEANING SERVICES LLC is not responsible for cleaning up after pets.
  • • Any suggestions you have to improve our service are greatly appreciated. So Clean Cleaning Services LLC. will serve all your needs of cleaning services in professional way through an immense range of environment friendly safe- cleaning projects, and with dedicated team of professionals, to build the customers' most satisfaction, at a very reasonable cost.

Rely on us for EFFICIENT, EXCELLENT, ECONOMICAL AND PROFESSIONAL services with confidence.

The bottom line.. is saving and cutting cost and we expect all our clients to follow our philosophy and that is just by cutting cost you don't have to cut standards or accept anything less than a strong commitment, a great service and a job satisfaction guarantee from all your service providers.

SO CLEAN CLEANING SERVICES LLC provides you all, a great service, a strong commitment and a job guarantee not to forget all at a great competitive price keeping the latest economy conditions and economical limitations.